As soon as your order has been successfully completed, you will receive an order confirmation via email at the email address you provided. Once your package has left our warehouse, you will receive a second email containing the track and trace code. With this code, you can track your package until delivery.

At Lillemoon, we always ensure that an item is back in stock as soon as possible. As soon as it is sold out, we immediately place a new order with the supplier (if possible). Unfortunately, it can happen that items are discontinued from the collection; these are then z.s.m. taken offline

Unfortunately, we can no longer modify orders that have already been placed due to autoSized processes in our warehouse, so please always double-check that you have ordered the correct items. Any discount codes cannot be applied retroactively either.

Unfortunately, we do not have a physical store where you can view items. However, you can order your items and come pick them up from us.

Lilleloon offers you the option to pay for your order by:

• iDeal
• Klarna
• Mr. Cash/Bancontact
• PayPal
• Visa
• MasterCard
• Lilleloon gift card

Unfortunately, it may happen that your order is rejected by Klarna. For privacy reasons, the reason for the rejection is not disclosed by Klarna to Lillemoon. For more information regarding the rejection, it is best to contact the Klarna helpdesk. To do so, go to www.klarna.com/nl/klantenservice or contact us by phone at 020 808 28 52.

To still receive your order, we recommend placing a new order and choosing a different payment method.

Add the items you would like to order to your shopping cart and then click on 'shopping cart' in the top right corner of your screen. On this page, you can start the checkout process, where you can enter the discount code during payment.

Please note! Discount codes cannot be combined, and some brands are excluded from the discount.

If you are unable to redeem your discount code, we recommend that you carefully check the steps below.

1. Have you entered the discount code correctly without spaces at the end of the code?
2. Is the discount code still valid?
3. Is the discount code valid on the items in your shopping cart?
4. It is not possible to redeem more than one discount code per order. Have you already entered another discount code? Then the second discount code will unfortunately not be accepted.

Have you followed all the steps above and the discount code still doesn't work? Then feel free to contact us via info@lillemoon.nl, so that we can take a look with you.

Your Lilleloon gift card has unlimited validity.

Yes, it is possible to redeem multiple gift cards in a single order. It is also possible to redeem your gift card(s) in combination with a discount code.

The amount of your gift card must be redeemed in one go. Unfortunately, it is not possible to do this in installments.

If you are unable to redeem your gift card, we recommend checking that the spelling of the code is completely correct. Please also ensure that no spaces have been copied along with the code.

Is the code spelled correctly, but does the code still not work? Then feel free to contact us via info@lillemoon.nl, so that we can take a look with you.

Did you place your order on a working day before 4:00 PM?

Then this becomes normally within 1–2 working days worried*.

Orders with personalization have a longer processing time. A delivery time of applies to this. 3–4 working days.

As soon as the carrier has scheduled the delivery, you will receive a confirmation email containing the track & trace code so you can track your package. If you are not home at the time of delivery, the delivery driver will attempt to deliver the package to your neighbors. If this is not possible, the package will be returned to our logistics center or – if possible – delivered to a pick-up location in your neighborhood.

Please note: during busy periods During holidays or major promotions, delivery times may be slightly longer than you are used to. As soon as your package has been scheduled by the carrier, you will receive the track & trace information by email. Please keep a close eye on this for the latest updates.

When you an order above the €75,00 places, you pay no shipping costs. If you place an order with a total amount below the €75,00 euro? Then shipping costs will be €4,95 charged for the Netherlands and Belgium.

It is possible that the Track & Trace ended up in your spam folder or that there is an error in your email address. Feel free to send us an email via klantenservice@lillemoon.nl, so that we can help you further.

As soon as Lillemoon has shipped your package, you will receive a confirmation. The track & trace of your order will become visible as soon as it has been scanned by the shipping company. Therefore, it may sometimes take a moment before the shipping details are available.

Yes, that's possible! We can wrap orders as a gift for a small fee. You can select this option in your shopping cart! You can also have the gift delivered directly to the recipient's home yourself, but please make sure to change the delivery address.

Yes, this is possible! Just make sure to enter the address where the package should be sent as the delivery address.

Of course, if a product does not meet your expectations, you may return your order within 14 days. Please note that you must meet the conditions for returning a product. You can read these in the section below.

• The product is unworn/unused.
• Items from the SALE cannot be returned; however, we do offer a credit voucher.
• Pack your return neatly and carefully.
• If the final total amount (after deducting returns) of the items you wish to keep falls below the minimum shipping amount of €75, - shipping costs will be calculated again*.
• Your return mustinsideto be with us for 14 days.
• After processing your return, you will receive the refund within 14 days.
• NB! Personalized items are made/ordered especially for you and therefore cannot be returned. This also applies to items related to holidays (such as: items for Christmas, Easter, Eid al-Fitr, King's Day, Valentine's Day, Father's Day, Mother's Day, etc.)
• FREE GIFT? Did you receive a free gift with a minimum spend of x amount, and do you fall below this amount after returning the item? Then you must return the free item along with the purchase, or the purchase amount will be deducted from the refund.

The costs for returning amount to €8,33 for the Netherlands and €13,53 Belgium.

Oops, a mistake! With many orders a day, it sometimes happens that an order is packed incorrectly. In that case, please contact our customer service via klantenservice@lillemoon.nl Add photos of your order and always include your order number.

It can always happen that the size, color, or something else is not quite to your liking. In that case, it is always possible to exchange an item. The easiest way is to register the item you wish to exchange as a return. You can read above how to do this. You can then place a new order with the item in the correct color or size.

Oh no! With many orders a day, it sometimes happens that we forget to add an item to your order. In that case, please contact our customer service via klantenservice@lillemoon.nl. Add photos of your order and always include your order number.

That's annoying! Take photos of the packaging, the contents of your order, and the shipping label. Then contact our customer service via klantenservice@lillemoon.nl. Always include your order number so we can help you quickly and easily.