When you shop at Lillemoon, we want to offer you the best possible online shopping experience and we handle your data with care. In this privacy statement, you can read everything about how we handle personal data.

The website www.lillemoon.nl (hereinafter the “Website”) is offered by Lillemoon (hereinafter: “Lillemoon” and “We”), established at Kernreactorstraat 24A, 3903LG Veenendaal, The Netherlands.

Do not hesitate to contact us by sending an email to info@lillemoon.nl If you have privacy-related questions, we promise you a prompt reply.

1. Why this Privacy Statement?
Lillemoon attaches great value to the protection of your privacy and personal data. Personal data is therefore handled and secured with great care. We use and process your personal data exclusively in accordance with relevant legal regulations, including the General Data Protection Regulation.

With this Privacy Statement, we wish to inform you, as a visitor and customer (hereinafter: “User”) of the Website, about any processing activities and your rights. By using our Website, you implicitly consent to possible processing activities.

Our privacy policy may be subject to adjustments and changes in the future. Lillemoon reserves the right to modify this Privacy Statement at any time. Any substantial changes will be clearly notified to the User. We recommend that the User consult this document regularly.

2. Who processes the Personal Data?
Lillemoon is the data controller and determines, alone or in collaboration with others, which personal data are collected, as well as the purpose and means for the processing of such personal data.

Lillemoon is free to engage data processors. A processor is a natural or legal person who processes personal data at the request of or on behalf of the controller. The processor is obliged to ensure the security and confidentiality of the data. The processor always acts in accordance with our instructions.

We rely on the following categories of processors to provide our services to you: web development agency, marketing agency, hosting companies, CRM, ERP, external payment service providers, suppliers, government agencies, subcontractors, employees, and commercial agents.

Our website also includes so-called “share buttons” to enable you to share our products on social networks. We kindly refer you to the privacy statements of Facebook, Instagram, Pinterest, TikTok and YouTube to see what they do with your data. We have no influence over this, and these statements may be subject to regular changes. 

3.On what legal basis is my personal data processed?
In accordance with privacy legislation, we process your personal data based on the following legal grounds:

• Based on the performance of the agreement as agreed with the User, or the exercise of pre-contractual steps taken upon request;
• Based on compliance with legal or regulatory provisions regarding the management of the contractual relationship, in particular invoicing;
• Based on our legitiSize interest in sending information and newsletters; 
• Based on your explicit consent for sending promotional offers.

4. Which personal data is processed?
Lilleloon undertakes to collect and process only those personal data that are necessary for the purposes for which they are processed:

• Personal identification data (name, first name, address, login details);
• Contact details (telephone number, fax number and email address);
• Financial identification data (bank details);
• Electronic identification data (IP address, location, cookies);
• Personal data (gender, age, date and place of birth, nationality).
• The type of browser you are using;
• The operating system you are using.

This data is collected when you register on the Website and/or place an order online. Other personal data may be collected at a later time, for example in the context of our after-sales service. The amount of data collected depends on your use of the Website and the functionalities of the Website.

In addition, we use cookies to recognize the User and provide a personalized user experience, to remember their technical choices (for example, a language or a "shopping cart"), and to detect and correct any errors on the Website. Please consult our Cookie Policy for more information about how we use cookies.

5. Purpose of the processing
Lillemoon collects your personal data to provide every User of the Website with a safe, optimal, and personalized user experience. The collection of personal data is further expanded as the User makes more intensive use of the Website and our online services. Lillemoon reserves the right to suspend or cancel certain operations if data is missing, incorrect, or incomplete.

Data processing is essential for the operation of the Website and the associated services. The processing is carried out exclusively for the following specific purposes:

• Customer management: customer administration, order management, deliveries, invoicing, creditworthiness checks, support, complaint monitoring, sending newsletters and service messages;
• Protection against fraud and violations; and
• Dispute management;
• Personalized marketing, advertising, and newsletters if you have expressly consented to this. In that case, you are free to withdraw your consent at any time.

As a User, you provide personal data to Lillemoon yourself when creating an account or placing an order, thereby enabling you to exercise a certain degree of control. This personal data is primarily processed solely for internal use within Lillemoon. Lillemoon has taken all possible legal and technical precautions to prevent unauthorized access and use. If certain data is incomplete or seemingly incorrect, Lillemoon reserves the right to temporarily or permanently postpone certain expected actions.

When visiting the Website, certain data is collected for statistical purposes. Such data is necessary to optimize the use of our Website. This data includes: IP address, probable location of consultation, time and day of consultation, which pages were visited, and the URL via which you arrived at our site. By visiting the Website, you agree to this data collection for statistical purposes as described above.

The personal data collected by us will not be retained longer than is necessary for the above purposes.

6. User rights
When we process your data, you have the right to submit various requests. You have the right to request access to your data, rectification, deletion of your personal data, restriction and objection to processing, data portability, and the withdrawal of your consent. You can exercise some of these rights yourself if you have an account on our Website. You can submit other requests via info@lillemoon.nl. We will process your request within one month.

6.1 Right of access and rectification
You have the right to receive information about the purposes of the processing, the categories of personal data being processed, and the recipients of the personal data.

6.2 Right to erasure of your personal data
You can only invoke the right to erase your data when:

• Your personal data are no longer needed for the purposes for which they were collected or processed;
• You withdraw your consent and no other legal basis exists for the processing;
• Objection is raised against the processing and no overriding legitiSize grounds for the processing exist;
• When the personal data has been processed unlawfully;
• Your data must be erased in accordance with a legal obligation.

 
6.3 Right to restriction of the processing of your personal data
You have the right to obtain a restriction on the processing of your personal data:

• During the period we need to verify the accuracy of the personal data;
• When the data processing is unlawful and you request a restriction of the processing instead of the erasure of the personal data;
• When we no longer need your personal data for the processing purposes;
• During the period we need to assess the existence of grounds for the erasure of personal data.

6.4 Right to data portability
You have the right to obtain the personal data provided to us in a structured, commonly used and machine-readable format.

6.5 Right to withdraw my consent
You have the right to withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of processing based on consent prior to its withdrawal.

6.6 Possibility to file a complaint
Naturally, we are happy to assist you if you have a complaint regarding the processing of your personal data. Under privacy legislation, you also have the right to lodge a complaint with the Dutch Data Protection Authority against this processing of personal data. You can contact the Dutch Data Protection Authority for this purpose.

This Privacy Policy was last modified on October 9, 2023.